Play 05
IT Ticket Resolution
Medium🔧 Skeleton
Auto-classify, route, and resolve IT tickets with event-driven AI.
Incoming tickets hit Service Bus, Logic Apps triggers classification via GPT-4o-mini (cheaper, fast enough for triage), the agent routes to the right team or auto-resolves known issues. ServiceNow MCP connector syncs state. Event-driven architecture means it scales to zero when idle.
Architecture Pattern
Event-driven async automation, ITSM integration
Azure Services
Logic AppsAzure OpenAI (gpt-4o-mini)App Service (B1)Service Bus
DevKit (.github Agentic OS)
- agent.md — IT support persona
- instructions.md — routing rules
- mcp/index.js — ticket classification, routing
- plugins/ — ServiceNow connector, classification engine
TuneKit (AI Config)
- config/openai.json — gpt-4o-mini for cost efficiency
- config/agents.json — routing rules, confidence thresholds
- config/guardrails.json — escalation criteria
- evaluation/test-set.jsonl — 50 ticket samples
Tuning Parameters
Classification promptsRouting rulesConfidence thresholdsEscalation criteria
Estimated Cost
Dev/Test
$50–150/mo
Production
$800–2K/mo